Course Overview:

Most businesses spend more time and energy trying to find new customers than they spend retaining the customers they have. Frontline Employees are the people that make the most impact on your customer’s experience. Did you know your Frontline staff has the power to win or lose customers? Good customer service skills are not natural for most people. Effective customer service training must be reinforced and taught on a recurring basis.



  1. Understand and implement good hospitality etiquettes while interacting with customers and colleagues
  2. Know and use the non-verbal communication to your advantage while dealing with guests and colleagues.
  3. Learn and maintain proper postures.
  4. Understand the importance of correct behaviors and use those for creating positive impressions.

Course Outline / Syllabus

  •  No syllabus yet for this course.

Payment Details

Payment Options

We offer the following payment options.

Full paymentView active items

Payment Methods

These are the methods you can make your payments.

Offline Payment via Bank Requires you to deposit the payment in a specified bank and submit the deposit slip. (Includes an approval process)
Mobitel Payment
LKR 3,000.00 Enroll Now


  Course Start: August 07, 2018

  Course End: December 31, 2018

  Learning Hours: 0

  Certificate: Not Available



IESL Sri Lanka


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